LEC Robotics Limited (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you use our website or purchase our products.

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We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are (Data Controller)

LEC Robotics Limited
Registered in England & Wales
Company Number: 16864565
Registered Office: Alexander House, 61 Rodney Street, Liverpool, England, L1 9ER
Email: info@lecrobotics.ai

We are the “data controller” of your personal data.

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2. What Personal Data We Collect

We collect the following categories of data:

2.1 Personal Information

• Name
• Email address
• Phone number
• Billing and delivery address

2.2 Payment Information

• Payment details (processed securely by our payment providers; we do not store full card numbers)

2.3 Order Information

• Products purchased
• Order history
• Delivery tracking information

2.4 Technical & Usage Data

• IP address
• Browser type and device type
• Pages viewed, time spent on site
• Cookies and similar tracking technologies

2.5 Communication Data

• Emails and messages sent to our customer support
• Marketing preferences

3. How We Collect Your Data

We collect data through:

• Direct interactions (placing an order, creating an account, contacting us)
• Automated technologies (cookies, analytics tools)
• Third-party integrations (payment providers, delivery partners)

4. How We Use Your Data

We use your personal data for the following purposes:

4.1 To Process Your Orders

• Accept payments
• Deliver products
• Provide order updates

4.2 Customer Support

• Respond to queries
• Handle returns and warranties

4.3 Website Functionality

• Improve performance
• Monitor usage and protect against fraud

4.4 Marketing (With Consent)

• Email newsletters
• Promotions and offers

You can withdraw consent at any time.

4.5 Legal Obligations

• Tax and accounting requirements
• Compliance with law enforcement requests

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5. Our Legal Basis for Processing

Under UK GDPR, we rely on the following lawful grounds:

• Contractual necessity – to fulfil orders
• Consent – for marketing and cookies
• Legitimate interest – fraud prevention, site improvement
• Legal obligation – record keeping, regulatory requirements

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6. Sharing Your Data

We share your data only with trusted third parties necessary to run our business:

• Payment processors (e.g., Stripe, PayPal)
• Delivery and logistics partners
• IT service providers (hosting, analytics)
• Professional advisors (accountants, legal)
• Law enforcement (only if legally required)

We do not sell or trade your personal data.

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7. International Transfers

Your data may be transferred outside the UK if required by our service providers.
When this occurs, we ensure:

• UK Adequacy Regulations apply, or
• Standard Contractual Clauses (SCCs) are in place.

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8. How Long We Keep Your Data

We retain personal data only as long as necessary:

• Order data: 6 years (legal requirement)
• Account information: until you request deletion
• Marketing data: until you opt out

After this, your data is permanently deleted or anonymised.

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9. Your Rights Under UK GDPR

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us at: info@lecrobotics.ai

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10. Security

We use appropriate technical and organisational measures to protect your data, including:

• Encrypted payments
• Secure servers
• Access controls
• Regular security monitoring

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11. Marketing Communications

You will only receive marketing emails if you opted in.
You may opt out at any time by:

• Clicking “unsubscribe”
• Updating account preferences
• Contacting us directly

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12. Links to Other Websites

Our website may contain external links.
We are not responsible for the privacy practices of other sites.

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13. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last updated” date.

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14. Contact Us (Data Protection Queries)

Email: info@lecrobotics.com
Address: LEC Robotics Limited, 1 Knightsbridge GreenLondonSW1X 7LX

If you are unhappy with how we handle your data, you may lodge a complaint with:

Information Commissioner’s Office (ICO)
www.ico.org.uk

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